Renace are committed to protecting and preserving the privacy of visitors to our website transparently, responsibly, and in compliance with GDPR - the latest legislation surrounding data protection.

This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our Terms and Conditions.

We do occasionally update this Policy so please do return and review this Policy from time to time.

Information We Collect

In running and operating this website, we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:

  • Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
  • Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information or makes a purchase
  • Information provided to us when our visitors communicate with us electronically for any reason.
  • Information collected if you complete any survey that we use for research purposes.

Use of Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

This website makes use of cookies to monitor visitor sessions. We may collect data about the type of device, internet browser and operating system that you use, and which pages you visit and interact with. We do this so we can ensure you have best user experience and can be presented with more relevant content, such as products you have previously viewed.

Information stored in the cookie that is issued by the site is not personally identifiable by us. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information you may give us during your visit. If you do not wish to receive these cookies you can easily and safely disable them in your browser, though doing so may affect the functionality of our website.

We share cookie data with advertising and analytical providers such as Google and Bing for the purposes of conducting online analysis and making improvements to our websites.

Use of Your Information

Renace is a registered data controller with the ICO. We may use the information we collect for the following purposes:

  • To ensure that content from our site is presented in the most effective manner for you and your computer
  • To provide you with information, products or services that you request from us or which we feel may interest you via direct marketing, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us
  • To allow you to participate in interactive features of our service, when you choose to do so
  • To contact you in relation to product and / or website reviews
  • To notify you about changes to our service
  • For the purposes of ongoing fraud prevention.

We may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website; however we will only do so if you have provided your consent.

Where consent has been given, will ensure that there is minimal risk of harm or distress from our direct marketing by taking steps to put data subjects in an equivalent position to consent, and by making unsubscribing/managing preferences simple and accessible. Marketing will be related to previous purchases with us or be relevant in a general B2B context, if applicable, to the best of our reasonable knowledge.

We are committed to only using the minimum amount of personal data necessary. We have concluded that the data we collect is the minimum amount we require to fulfil orders and conduct direct marketing.

We have implemented robust security protocols for the storage of all personal data and have various IT security accreditations.

We will not sell or disclose personal data to any companies outside of Renace.

We will ensure that a data subjects fundamental rights and freedoms are respected at all times.

Storing Your Personal Data

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Your credit/debit card details are not held by us at any time as all payments are processed via SagePay. The SagePay payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Their internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate SagePay to obtain secure information.

Managing Your Personal Data And How It Is Processed

As a valued customer and in line with GDPR, you have full control over your data and how it is used by Renace. We offer a number of ways our customers can manage their personal data in order to ensure that our interest of direct marketing does not override fundamental rights and freedoms or fall outside of a data subject’s expectations.

Respecting your rights is important to us. We have no desire to send marketing material that is intrusive or not of interest.

To remove your data from Email marketing:
Follow the “unsubscribe” link contained within all communications from Renace
Email our customer services team at with “NO ESHOTS” as the email subject
Click the ‘manage my preferences’ link contained within all communications from Renace

To remove your data from Postal marketing:
Email our customer services team at with “NO MAIL” as the email subject

To remove your data from Telephone marketing:
Email our customer services team at with “NO PHONE” as the email subject

To remove your data from All marketing activity:
Email our customer services team at with “REMOVE” as the email subject.

All the above can also be managed in person by calling our customer services team on 01246 572800.

Updating Your Details – Your Right To Rectification

Should any of the information you have provided to us change, or require amending, please let us know the correct details by sending an email stating "Change Details" as the email subject, to
By sending a letter to Renace, Units 5a & 5b Callywhite Industrial Estate, Callywhite Lane, Dronfield, Derbyshire, S18 2XR
By phoning our customer services team on 01246 572800 and stating the details you would like to rectify

Third Party Links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. 

Access to Information

The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please note that any request for this information may be subject to payment of £10 which covers our administrative costs. Please contact us if you wish to make such a request.

Data Breaches

Renace have a breach reporting procedure in place and in the unlikely event of a breach, will act as per requirements under GDPR.

Sale Of Business

If our business were sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers' advisers. They may also be passed on to the new owners of the business, in order to continue providing the service that is currently provided. The purchaser however will be required to follow the practices disclosed in this Privacy Policy or to give you at least three months' notice of any proposed changes.

Contacting Us

If you have any questions or queries relating to this Privacy Policy then please contact us.