How do I place an order?
You are not able to place an order online, however you can contact us on 01246 572800 or email us on for a quote.

Are my personal details safe?
Yes, you can be sure we treat your personal details with the utmost respect - please see our Privacy Policy for further details.

I can't find the product I need. What can I do?
If you can't find the product you need then please contact us as we may be able to help you.  We can occasionally order in special items or source products for you so please let us know.

I'm not sure if this is the product I need.  Can you give me some advice?
Unfortunately we are not able to give medical advice. Our products are generally sold on the recommendation of a medical professional or are a repeat purchase. Please see our legal disclaimer for further information.

Do you provide a measuring service for your footwear?
No unfortunately we are not able to provide a measuring service. We would advise all patients to have their feet professionally measured by an Orthotist prior to purchasing orthopaedic footwear.

I have had a pair of Renace shoes via the NHS. Can I order another pair direct?
Yes you can. As we don't hold any personal details, you will need to ask your medical professional for the order number that was used to purchase your footwear.  We will then be able to locate that order on our system and will be able to manufacture footwear to your exact prescription. If it has been more than 12 months since you last had your feet measured, we would always recommend that you have this done before ordering.  Please contact us for further information.